Support
About STEMexplorerz
STEMexplorerz a product of Tea in 60 believes that STEM education in African children needs to start at a young age to spark their interest and foster a love of learning and develop critical thinking skills. Every child should have an opportunity to participate in STEM programs regardless of background.
Frequently asked questions
Orders
Absolutely, as long as the stock has not been assigned to your order and the pre-authorization or money has not been deducted from your account, you may cancel your order. You can cancel or amend payment details for your pre-order in your STEMexplorerz Account.
As long as your order hasn’t been billed or started processing in our shipping facility, you can add to it or change it. Unfortunately, after your order has started processing, it is quite difficult to find it. Order changes may be subject to a modification fee.
Yes, you can. When items go out of stock, we will make it easier for you to pre-order them by creating new products that are labeled “(insert out-of-stock product name) – Preorder”. These products can be purchased on a preorder basis, and you may take advantage of any existing limited-time discounts to purchase them.
You can pay by the following methods:
- Visa
- MasterCard
- Debit Cards
- Cash on delivery
Shipping
On average, delivery times can be anywhere between 2-5 business days. However, some areas may take a lot longer depending on your geographical location. Please call or email our store if you are encountering unusual delays that last more than seven working days so that we can look into the situation more thoroughly for you.
Shipping calculations are based on many factors, including but not limited to: the weight and dimensions of your package (as a result of the weight, dimensions, and quantity of product ordered); where you are shipping your product; and how quickly you need your product.
At this time we are only able to ship around Zimbabwe.
Pay with cash upon delivery.
Orders are available for collection in Bulawayo at The Oasis, 19 Falcon St, Bulawayo and 19 Aurel Road, Gunhill, Harare. Out of Harare and Bulawayo , orders are shipped out through Fedex
Returns
If you suspect that the order you ordered from us is damaged, you can return the toy. Let us know what happened (either by email or phone), and we will make sure a replacement is sent to you upon arrival. If, on the other hand, you have accepted delivery and discovered that your toy is faulty or damaged, please notify our store so we can provide instructions on how to return your damaged item. (by email or phone) and we will make sure a replacement is sent to you upon arrival.
The first thing you need to do is contact us, by phone or preferably by mail. Please send us as much information as possible. Include your order number, which product you ordered, and what you received instead. Include pictures of the product label(s) and the picking slip.
We’re sorry there’s an item missing from your order.
If you have an item missing from your order, please let us know within 14 days of your order being delivered and we’ll do our best to help you.
Contact us
- +263718452938
- hello@teain60.org.zw
- The Oasis, 19 Falcon St, Bulawayo